Mar 27, 2020
We have 2 kids and 3rd on the way. My husband and I work full time and the last thing we wanted to do was start the process of selling our home but we called 3 realtors and Kelsi really got us excited to start the process and just seemed to get our situation and what we needed.
She has always been available through email, phone calls and texts and responds right away. One weekend she was at a sporting event with her family and still answered what we needed. With the family and careers I mentioned above it was a lot of late night and weekend reponses and- oh darn! I forgot :(- on our part but she was always very patient and understanding.
She has an adverse pool of advertising, even virtual tours. For all the paperwork we used docusign, so convenient and secure. It is instant and we were able to complete everything separately on our own time where ever we were. Due to Covid we did a drive thru closing, different but it all went well and Kelsi talked to us each the night before to make sure we understood the change and that we were prepared and feeling comfortable. She had also emailed some forms so that we could review and make sure there would be no surprises on final prices.
If there were issues, for example there was a problem with the appraisal which Kelsi handled right away and then let us know to keep us informed but it was handled and when the appraiser had left our home and accidentally did not lock any of the doors to the property Kelsi was in contact with them right away and let them know. An inspector for the other couple had done an inspection and recommended some work on the windows, the terms he used us and a few professional contractors and wood workers had not heard before but Kelsi found a handyman and had him working to fix the issues the next day, what a life saver! I honestly don't know how she pulled that off. But I do know she is persistent and detailed and because of that we closed on our house much sooner then anticipated.
There were a few other things that I truly do not recall because Kelsi was open about each step and took care of everything possible on her own. I can truly say it was almost stress free :) . Anytime there are strangers coming through to judge your house is hard (talking about open houses/tours) and the anticipation to hear what people thought (what do you mean there is no bidding war after the first open house?! ) but again Kelsi was always calm and sure everything would work out which again made everything easy to handle.
Thank you Kelsi, We are so truly grateful!!
The Jensen Family