Mercedes-Benz of Fairfield

Bao was very helpful also, and we appriciated his honesty. Buying our first car was something my wife and I were nervous about, but Bao was a great help and we love our Mercedes! Thank you for taking your time to work with us!

Thank you

I would like to say that I've already referred a friend to Mr. Devers. I am very pleased to have had him as my sales person. He was very professional, assuring and knowlegable about Mercedes-Benze. I'm thankful to him for the great effort he made to get me in my 2010 C300. I will be referring others to him who are interested in purchasing a Mercedes-Benze.

Thank you again, Mr Devers and all other staff members that made my purchase possible.

Sincerely,

Linda Davis

We were well served by Aaron when we purchased a used Nissan Frontier recently. He is extremely friendly and well versed with respect to automobiles. The entire experience with Aaron was completely enjoyable. We would easily tell our friends and family to call Aaron when shopping for autos or trucks.

Kevin was a good help in assisting my wife and I in the purchase of a 2003 Toyota Corolla. With the trade-in of our VW, he helped us get the most for the corolla. I would recommend him to others.

I would like thank Isaac Cradle and Mercedes Benz in Fairfield for making our purchase of my daughter's car a wonderful experience. Isaac went above and beyond in catering to my requests. He was very pleasant and very patient with my husband, daughter, and I. He answered every question and concern that we have. He also helped us secure a better rate than what my own credit union had pre-approved me for.

We enjoyed the car and the experience. We will use Mercedes Benz' services again in the future and would highly recommend Isaac Cradle and the Fairfield team!

Sincerely,

Josie Borlongan

Hagen, thank you for your assistance in buying the 2 cars. The financing was excellent and I was able to stay within my desired goals.

I also want to say that your customer service personnel (Lawrence and Townsend) are very helpful as I came by the dealership on Saturday morning for a no cost, quick repair to my rear brake light. These two men were the consummate professionals!

Again, thanks for a pleasant buying experience!

I am highly recommend Linda Pines for providing excellent customer service for us when we were looking for car last Saturday 10/5. Luckily we got the car we wanted. Thank you for help.

Ofelia & Reynaldo Sigua

My husband and I live in Sacramento and recently heard of the great customer service at Mercedes-Benz of Fairfield, by some friends. We arrived and met Keith Johnson. He was great! He was attentive, patient, friendly and very easy to work with. He helped us find a fantastic Mercedes with many very neat features. His knowledge and expertise made us feel very comfortable with our purchase. Keith gave us a tour, introduced us to the wonderful staff. (They all made us feel very welcome.)

We highly reccomend and also plan on returning to Mercedes-Benz of Fairfield and working with Keith for our future purchases.

Keith was awesome! Very attentive and helpful in all areas regarding the purchase of our vehicle from you! He made the experience good for us and everything went smooth and quick!

I will keep this plain and simple. I have bought dozens of cars in my life and always dreaded the needless negotiations to buy a car that you want and you have an excellent trade-in and credit etc. In this regard I said to Aaron can we do this yes or no, keep it simple, get creative and he said let's get it done and sure enough it was the most efficient and professional experience I have ever had.

My experience at Mercedes-Benz of Fairfield really could not have gone smoother. Most notably by the helpful expertise of Keith. Throughout my entire purchase process I felt at ease and well taken care of. From the "just taking a look" stage to "this is the one", Keith was there to answer all my questions with assurance and transparency. I will highly recommend Mercedes-Benz of Fairfield to all my friends and family, and when I do, I'll tell them to go see Keith!

I had a great experience in buying my Mercedes from Jonathan. It was very low key, no hassle and an overall enjoyable experience.

Huy Phan

Dear MB of Fairfield,
We first met Hagan six months ago. My husband and I were in just to browse and narrow our search for a new car. Hagan assisted us during that first visit and he was incredibly helpful with no pressure. He followed up with several emails and kept in touch. When we returned last week to "browse" again, Hagan was there for us. His incredibly product knowledge, sense of what we were truly looking, and plethora of patience absolutely guided us to our new car. He made the process very easy and I look forward to continuing our relationship with Hagan and MB of Fairfield. I would highly recommend Hagan and the team to anyone.

Hagan, thanks again for all your support during this process!

Just wanted to make a quick thank you and compliment to Angie Schumann, and Joshua Salim, and Mary Flinn at Fairfield Mercedes. From the moment we set foot on the dealership to point where we left in our new Mercedes we were treated with the utmost professionalism and class. The financing part was easy, straightforward, upfront and simple. They did not break out the peice of paper with the dreaded "four square". Everything was up on a screen where we could see how the numbers worked out and we thought that was the most impressive aspect of the entire transaction. We appreciated the transparency from start to finish. They stayed past closing time on a Sunday holiday weekend. Joshua called when he said he would call and responded each and every time promptly and professionally. Angie was the person that processed our transaction and did so in a very knowledgeable professional and yet personable friendly manner. We couldnt have asked for a better set of people to deal with and will recommend this dealership to all our friends and family. As a matter of fact we have our older son currently looking at a car at this dealership and very soon another family member as well! The dealership itself is comfortable to be at with a comfortable lounge and coffee bar and each and every person we came in contact had the utmost class. Thank you so much Angie, Joshua and Mary !

Linda does what she says and double checks information when asked so that she can give a truthful answer. I enjoyed her honesty it was refreshing.

Uri is dedicated to his craft and exemplifies the embodiment of customer service. He even made sure to get a shuttle service to pick me up from BART, since I was coming from counties away to pick up my car. What also stands out is that he cares about not only a one time transaction, but that you will become a loyal-repeat customer of Mercedes-Benz of Fairfield. Thanks Uri!

Isaac
thank you for the service you provide on Saturday the 16th, we are happy with the service you provided to us and we feel you did your part but we was hoping that your supervisor will give us a lower price on the car but we research and the price was fair, thank you for your help to look the lowest rate and congratulations to mercedes- benz of fearfield for having a good team, I will recommend you to my family and friend's for future car shopping. Thank you
Alfredo

We recently purchased our first Mercedes car, a C300, from Mercedes-Benz of Fairfield. Our experience at this dealership was a truly positive one, mainly due to our salesperson, Clayton Hirst. Clayton was very friendly, professional and patient as we test drove a few cars. We never felt any pressure to purchase, which was very refreshing. His detailed knowledge and excitement about the Mercedes brand influenced our decision to purchase that day – we were sold on the quality and service that Mercedes-Benz provides. Clayton demonstrated the dealership’s customer service focus which made us feel very comfortable throughout the purchase process. We were extremely satisfied with our experience at Mercedes-Benz of Fairfield, thanks to Clayton.

I had a very positive experience at Mercedes-Benz of Fairfield. Everyone worked together as a team to make sure that my experience was flawless.
Huy was my primary contact. He used his skill in the "Chat" portion of their website to shop for the exact ML350 that I was looking for. Although he did not have the car I wanted, he was able to bring me a car from a different dealership quickly. He communicated with me using email, texting and phone calls which helped me with my busy schedule.
When I arrived the car had a Congratulations tag and everyone made me feel welcomed and excited!
Justin delivered the car and instructed me on all the features.... and I ask a lot of questions.
Patty in finance was helpful and a joy to work with.
Mercedes of Fairfield is a beautiful environment to buy a car!

We wanted to say Thank You to Justin Le-Grand Logan at Mercedes-Benz Fairfield for his outstanding service in the purchase of our latest vehicle! Justin is an outstanding manager, he is very knowledgeable, he provides superb customer service, he is friendly and we just can't say enough about him! We HIGHLY recommend JUSTIN to anyone looking for a vehicle! The next time we are looking to purchase we will definitely call
JUSTIN LE-GRAND LOGAN!

Greetings,
I received excellent customer service from Mr. Hagen Bernecker, in purchasing my 2013 C350 Mercedes Benz. He provided outstanding service in ordering my new vehicle it had all specifications that I requested. He kept in contact with me on the status of the vehicle when it would be built and when it would arrive. When the vehicle arrived he made sure everything was in perfect condition.
I would highly recommend Hagen Bernecker and Mercedes of Fairfield to my friends and family.
Thanks again for the outstanding service.

Clayton was a very helpful with our buying decision at Mercedes-Benz of Fairfield. He spent several hours alone on allowing us to test drive 3 different models. I would highly recommend Clayton. He's very knowlegable, patient, professional and personable.

After having not so good experience with Toyota of Marine (Brooke) It was a real pleasure working with you (Marie) in order to purchase said Jeep. Went beyond the call of duty, and to make sure all the dots and circumstances were in order. I was an administrator with Pac. Bell for 25 yrs, We always had a can do spirit about serving the customer. So do you. Linda and I appreciate that very much. Thanks Again. .

To whom it may concern, Justin LeGrand-Logan in concert with GM Mo Ayubyar and his team have offered superior customer service. Justin was not only professional but patient, tenacious, resourceful and knowledgeable. He has a "let's make this happen" attitude that made my experience with Fairfield Mercedes excellent. He also knew exactly when to use his resources, GM Mo. Mo stepped in and manuevered "on time". Fantastic teamwork, Gentlemen! 'made my experience memorable and positive. Kudos!!!