Mar 9, 2021
Harold Murray
★
★
★
★
★
This recommendation is long overdue, but fortuitous since I have wanted to do this ever since the first of the year. A little background on my effort to refinance my mortgage: When my wife and I bought our house in Mesa about 5 years ago, she was living in Lake Havasu City at the time, and knew of a broker there. We used that brokerage to finance the house. Things went reasonably well with that, and so when we decided to refinance in 2020, we used the same brokerage to refinance. That was a big mistake. We had nothing but trouble with this brokerage and the agent they assigned for this refinance. The agent would rarely call me, but relied on texts and emails instead, which I don't do too well with as a rule. We were to sign documents electronically, which I told her that i did not want to do, but they insisted. To make a long and sad story short, I ended up firing that agency just before we were to close. I had had enough.
I then contacted the real estate agent that we bought our house with, and he recommended Rob Davis with Amerifirst Financial. Due to my prior experience with the agency in Lake Havasu, I was very firm with Rob and his people on how I wanted this refinance to go. No electronics, and I want the agent to either come to my house, or we would go to her office to sign. I didn't want to do anything by mail, let alone email. I would be willing to do phone calls, but preferred in person visits. This of course was during this Covid pandemic. His agent, Sara (last name escapes me at the moment) could not have been more responsive and cooperative. It was the difference between night (lake Havasu) and day (Rob Davis and company). I was astounded by their cooperative attitude, attention to detail and expeditious service. I am not easy to please, particularly with my previous experience, but I could not have been more pleased with Rob's company. Further, and especially due to the number of refinances that his company was doing, the "after-the signing" process really impressed me. Rob sent a congratulatory letter on the refinancing, telling me that he is there for any questions or issues that I had, or would have. He also in time sent me a very nice note along with a wooden cutting board with our last name on it, and lastly, but not least, he had sent another note along with a little box of candy to thank me for using his firm. Oh, by the way, I saved several hundred dollars using Rob, instead of Lake Havasu!!
Would I recommend Rob Davis and his company? Absolutely!!!
