Susan Faustino

Best loan officer ever with been living at this place with over 20 years and we have never been able to refinance cuz of the credit situation and Susan has gone beyond and over the mountains to help us out and every time she makes it happen she's Direct she's going to let you know if it's good or not if it's doable or not but she's pretty straight and I appreciate that

Very dissatisfied with the service. Had to resend paperwork after it being sent several times. Communication was poor, I had to ask for updates. Not proactively communicating. Made me feel that my loan was not priority, she would tell me that she would get to my paperwork after she did other paperwork. Most calls she would state she was very busy, which would make me feel like I was taking her time. I was told documents were sent to title and was not the case. Then was escalated to her boss I Spoke to Veronica once and was also assured that docs were to be sent by the end of the day and that was not true it was done the following day. Title company was literally next door. Susan had known that we had to leave our rental by the 15th of the month hence the rush. Original closing date was the 1st didn’t happen then the 15th that didn’t happen. We had to live in a hotel until it closed on the 17th and incurred additional cost of $500. I hope that this review is used to help in improving customer relations and service.

Susan is honest and thorough! She’ll find your best option. She’s pleasant to work with and quick to respond. She works fast and explains the process thoroughly! Quick refi!

Susan did an excellent job, and made the loan process a great experience. I will definitely us her on my next loan.