Felicia Tapia

Client Services Manager SmartZip Account Managers
Leading and mentoring a talented team of Account Managers to help clients grow and achieve goals while simultaneously strengthening relationships.

Client advocate. Tenured relationship manager.
Aug 19, 2020
Felicia does her job extremely well. She listens to the problem, doesn't try to argue or defend the company, she just soaks it all in. She was honestly the best 'diffuser' I think I have ever met.
Jun 24, 2020
Managing Broker/Realtor
I came into contact with Felicia during my mid 2020 Lead Generation Budget Audit. I was sent to her after my conversation with a client services rep with Smart Zip came to standstill. She was very professional and realistic in representing her company, while still hearing what I was looking for in my return on investment. I would highly recommend her to any Smartzip Clients needing to sort out any differences. Thank you Felicia
Jun 22, 2020
Real estate Broker
You will never want to say “Bye Felicia!” She goes over and above expectations and makes sure that the trains are running on time. Always. She manages to do the job of three people and always has a smile and laugh. If you need a service-driven problem solver, it’s Felicia.
Jun 22, 2020
Branch Manager, Managing Broker
Felicia was very helpful and took the time to listen to our wants and needs and helped us take care of what we needed to right away.
Apr 9, 2020
I had some problems with the former company and the smoke transitions .Felicia was able to solve all the problems in a reasonable fashion. I think the new management has given employees the ability to provide good customer service.
Feb 26, 2020
Felicia was wonderful. She solved the issue immediately and responded in a timely manner.
Nov 4, 2019
Real Estate Broker
I am happy to say that Felicia has impeccable customer service manners. She was empathetic to our situation and offered solid alternatives and solutions to our situation.

We are very happy as to how she was able to resolve what seemed to be an unsolvable situation.
Nov 4, 2019
Realtor with Berkshire Hathaway Home Services
Felicia, is excellent at her job, she goes above and beyond to provide excellent customer service and finds the right to solution if a problem arises.