Jul 25, 2016
Conor O'Rourke and Sonia Arora
We met John at an open house and approached him with some basic questions about getting Pre-Approved for a home loan. We were interested in the house we were seeing but had not even begun the process of getting pre-approved for a loan.
We connected immediately with John because of some common experiences of secondary schools in the area that we all were familiar with; he, because of his daughter; we, because we both work in secondary education. We posed John the hypothetical question of what would need to happen if we wanted to buy that house, and if, given the tight timeframe (they were accepting offers over the next few days only), he could get us pre-approved. John assured us calmly that he could do that.
And, boy, did he deliver! The Pre-Approval letter (which he had done within 24 hours) was only the beginning of what it takes to buy a house. My wife and I were planning on getting married at the end of the month and leaving for our honeymoon shortly thereafter, so, were we to have our offer accepted on the house, we would be looking at just a 25 day escrow period -- typically, it is 30-45 days.
Here again, John worked miracles to get us approved for the loan in, possibly, the tightest time frame he'd ever worked with before. He did what it took though, knew the right people to talk to, knew the stakes, and delivered ON TIME. On top of this, John was extremely responsive to us during this highly stressful time. We were knew to the Home Loan process and nervous. Our questions were many, our fears were high, but John was the right guide for us. I don't think I ever waited longer than 30 minutes to receive an email response back from John. He was at our side every step of the way.
We got the loan, we got the house, and we stand by our trust of John May as a Lender who abides by the highest standards of customer service and competence.