Jul 8, 2016
Principal photographers, Hancer Photography
From start to finish, Robin & Jack were truly outstanding real estate agents with the sale of our townhouse and the purchase of a single family home in a great neighborhood.
We met them briefly 4-5 years ago at our neighbor’s house warming party. We had heard great things from our friends about their experience working with Jack & Robin, including how they were able to sell their townhouse in just about 1 week.
In 2015, when my wife and I decided to sell our townhouse and relocate to a larger single family home with our children, the first names that came to our mind were Robin & Jack. We were able to arrange an in-person appointment within 24 hours of our initial call and had an extremely informative first session that lasted several hours with their full attention. Robin & Jack were friendly, knowledgeable, honest, easy to work with and good listeners who urged us not to rush into any quick actions and carefully evaluate our decisions. Unlike other real estate agents, they did not give the impression that they wanted us to sign a binding contract for their services, but rather genuinely wanted to help us. They provided us with a broad set of options within our price range and allowed us to make an informed decision.
Together, we walked through the timeline and financial implications of selling of our property and purchasing another home requiring updates before moving in. Robin & Jack helped us throughout the entire process:
• Negotiations to reduce the purchase price of our new home by >$50k
• Appropriate timing of the sale of our own property at pretty much full asking price thanks to their thorough marketing, which included professional interior/exterior photographs and a personal website
•Finding all the vendors involved in the process (inspector, kitchen company, roofing, hardwood flooring, heating, tile, painting, babysitter to name a few). Some of the recommended vendors had personally worked on Robin and Jack’s own house. Many times they interacted with these vendors on our behalf, including meeting at our home when we were not available. The majority of the recommended vendors ended up doing a great job. When there were issues with one vendor, Robin decided to drop him off the recommended list after having a thorough conversation with him to make a strong point.
•Robin and Jack also helped us navigate through and resolve a number of issues with our condo association / neighbors in our old place to facilitate the selling of our property while still maintaining a high level of professionalism and diplomacy despite unreasonable reactions from our neighbors.
In addition to all of this, Robin and Jack were also able to build a personal connection with us including with their children who played and helped with our kids. We truly enjoyed interacting with all of them. We are happy to call Jack & Robin our “neighbors” and to begin our new lives in our dream home, which they helped to make possible.
We highly recommend Robin and Jack! They are problem solvers and are very dedicated - they will not disappoint!
Nancy Hancer, PhD and Omer Hancer, MS.