You're in good hands with Flossy V., your Home Warranty and NHD Sales Executive.
I have worked in Real Estate related outside sales for many years and pride myself on providing my clients with exceptional customer service. I look forward to working closely with you and your clients to build loyal, long-term relationships.
I feel blessed to have the ability to give and volunteer in our local community charities, such as Circle of Hope, Habitat for Humanity, Food Pantry, SCV Youth Project, Senior Center, Child and Family Center and Single Mothers Outreach.
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"To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity."~Douglas Adams
About Me
Sales Executive
Fidelity National Home Warranty and Disclosure Source
Yvonne Nelson
Assistant Vice President
Lisa Justason
Assistant Vice President
Stephanie Storvis
Assistant Vice President
Mary Mendoza
Assistant Vice President
Sharon Whaley
Asst. Vice President
Lori Scardina
Sales Executive - West Valley
Lisa Vizza
Sales Executive
Jan Taylor
Assistant Vice President
Brittany Storvis & Stephanie Storvis
"One Family, Twice The Service"
Tanya Rivera
Sales Executive
MC
The saying goes “It comes in threes.” Well, for us, this was certainly true. We had a plumbing issue, a foundation issue, and a garage door malfunction happen all at once! We had worked with Flossy before on a separate matter, and knew shew was the right person to call when it felt like our house was falling apart (she even answered the phone on a Friday night of a holiday weekend at 7:30 p.m.)! Thankfully, Flossy was able to help us think through our situations and get the correct service teams to our property. When you work with Flossy, you get professionalism, resourcefulness, and quality all in one. She truly is a shining star! Thank you for your great work!
JK
AAA Garage Door Specialists were so great. They were on time, prepared with the right parts and got our garage door fixed and serviced in no time. They were honest and went above and beyond to make sure everything was working properly.
JK
Flossy has been so helpful to us over all of the years we have had our home warranty. She is always so quick at getting us answers and always following up to make sure we’re taken care of. I’m so happy with Fidelity Home and knowing that Flossy is on our side!
WC
I strongly recommend the expertise of Flossy Vander Horck when interacting with Fidelity National Home Warranty. . Flossie salvaged my confidence with Fidelity National Home Warranty after I had struggled with the claims process for almost a month. I had continuous problems with their service providers and equal number of problems with their rude customer service representatives. After contacting Flossie, the claim problem immediately was resolved.
BS
I have been a client for over 2 years. Both times I needed assistance, Flossie not only answered the phone, but personally assisted me throughout all necessary actions and decisions. Her experience was very apparent, and this was helpful and provided relief and confidence during stressful situations. Very importantly, she ALWAYS worked with a personable disposition. Highest recommendation!!!!
DY
Flossy did a great job with my clients regarding their Fidelity Home Warranty policy and their issues with two of their appliances. My clients were happy with both her quick response and also her advice in helping them getting their issues resolved, Highly recommended. Thanks Flossy!
MT
Flossy Horck is a very attentive, dedicated Sales Executive. She recently helped us with an A/C unit leak, which happened on a Saturday. She was able to coordinate with Customer Service to get a technician to come out on short notice, and she gave regular updates throughout the process. I was grateful for her help and her ability to explain the process in a clear manner. I feel I can come to Ms. Horck with my questions and concerns.
WD
My wife and I reached out to Ms.Horck regarding an issue we had with our pool pump that was covered per our home warranty. After waiting over three weeks for the issue to be resolved, we contacted Ms. Horck and our issue was resolved within 4 days to our satisfaction. We cannot thank her enough.
Flossy is nothing short of amazing! She is an incredible source of knowledge, her communication skills are second to none, and she has a passion for helping people. I have worked alongside Flossy for our personal home warranty needs, on investment properties, as well as referred her to countless clients - each claim has always been addressed quickly, professionally, and with the up most care! Thank you all that you do Flossy!
ST
I have personally been a client of Flossy's and recommended her to all my clients for many years. She has excellent customer service and is always there for me and my clients.
Flossy is wonderful! She always has a smile on her face & really goes out of her way to make every visit special!! She spoke to my clients about a home warranty concern and followed up with us to make sure it was handled.
We appreciate Flossy!
We appreciate Flossy!
Flossy was knowledgeable, very kind and friendly. You could hear her smiling over the phone. She was professional and very helpful in figuring out and connecting us with the right solution. Thank you!!!! A delight to work with!!
Flossy is amazing!!! When my husband died I knew that I needed to get a home warranty for my aging appliances. I called Flossy and she made it so easy to sign up and I recently had to call Fidelity National Home Warranty as my dishwasher decided to stay on all night. Fidelity National Home Warranty was so easy to deal with. I had a brand new dishwasher in a matter of days after the repairman came out and looked at it. I was able to see my new dishwasher on line and it was perfect!! I am very happy with Flossy, Fidelity and my new dishwasher!!!
Flossy is a true professional, she's always following up with new and current programs. My clients call tellin me how they replaced the water heater, and other repair items. Every time I fill out the home warranty, Flossy in on my contracts. I truly recommend you work with her, with all her products. <3
Flossy has been a tremendous help to both my clients and to me personally. She is easy to get in touch with and acts quickly to resolve any issues that have arisen. She is friendly, informative and always ready to help explain coverage to my clients never making them feel like their asking dumb questions. Thank you Flossy for not just doing your job but doing it with excellence!
NT
Doing business with Fidelity National Home Warranty and Flossy is as easy and convenient as 1-2-3. As a property manager, my time is divided between tenants, properties and homeowners. When a repair situation comes up, all I literally have to do is call the Service Department at Fidelity and open a Work Order. It's that easy and it's handled. Fidelity has licensed and accredited contractors and technicians that reach out quickly to schedule and handle repair issues. Customer service is top notch and Flossy completes the team as Sales Executive! Keep up the good work, Fidelity and Flossy!!!
DL
I had a plumbing issue in which my sink was backing up due to the garbage disposal breaking.
Flossy vanderhorck was able to help me with my service order to have someone come out to my home and fix the issue. Not only was flossy extremely helpful, not even 20 minutes after my order was requested I received a call from Shell Back Plumbing.
They came to my home within 30 minutes of my request and the 2 gentlemen were not only professional but had great attitudes.
They will always be highly recommended and due to flossy's wonderful service , I renewed my policy on the spot.
Thank you again for all the wonderful service
Flossy vanderhorck was able to help me with my service order to have someone come out to my home and fix the issue. Not only was flossy extremely helpful, not even 20 minutes after my order was requested I received a call from Shell Back Plumbing.
They came to my home within 30 minutes of my request and the 2 gentlemen were not only professional but had great attitudes.
They will always be highly recommended and due to flossy's wonderful service , I renewed my policy on the spot.
Thank you again for all the wonderful service
JL
Hi Flossy!
I just want to say a GREAT BIG THANK YOU for taking such care of our client, Erin Vance. Not only did you stay in communication with me but with Erin as well, keeping her posted until you had the situation with her A/C unit resolved. I can't begin to tell you how much I appreciate you and the fact that you took time after hours and on the weekend to get this taken care of. You were right on it so quickly and Erin is so thrilled to once again have A/C. Thank you Flossy! You are absolutely "THE BEST"!!! 😘
Your Friend,
Jimi Lynn
Jimi Lynn Guillou
Kathy Watterson Team
RE/MAX of Santa Clarita
Email jimilynn@socal.rr.com
Cell 661-373-0361
Direct 661-284-5067
Fax 661-284-5064
CalBRE #01103946
I just want to say a GREAT BIG THANK YOU for taking such care of our client, Erin Vance. Not only did you stay in communication with me but with Erin as well, keeping her posted until you had the situation with her A/C unit resolved. I can't begin to tell you how much I appreciate you and the fact that you took time after hours and on the weekend to get this taken care of. You were right on it so quickly and Erin is so thrilled to once again have A/C. Thank you Flossy! You are absolutely "THE BEST"!!! 😘
Your Friend,
Jimi Lynn
Jimi Lynn Guillou
Kathy Watterson Team
RE/MAX of Santa Clarita
Email jimilynn@socal.rr.com
Cell 661-373-0361
Direct 661-284-5067
Fax 661-284-5064
CalBRE #01103946
LG
Flossy is amazing! My AC unit went out during a heat wave and I received excellent service from the time I set up the claim to the completion. Flossy made the process very easy and worry free. I would recommend her all day long!
AE
Flossy is wonderful! My AC condenser unit would not power on beginning on the hottest day of summer so far. Bad timing!
I put in a service request and the company that came out information me that in order to repair the AC unit, they would have to open up my drywall just to replace one wire that they deemed bad.
I determined that opening up the drywall was not OK for the age of the unit and decided that I may just have to but a new unit entirely. Instead of having me do so, Flossy went out of her way and requested a second opinion for me through a different AC company, who came out and solved the problem I was having in 5 minutes - without breaking open my drywall!
I cannot thank Flossy enough for going the extra step and working hard so that I did not have to replace the AC unit myself. It is now functioning properly - just in time for summer! I couldn't be more pleased!
I put in a service request and the company that came out information me that in order to repair the AC unit, they would have to open up my drywall just to replace one wire that they deemed bad.
I determined that opening up the drywall was not OK for the age of the unit and decided that I may just have to but a new unit entirely. Instead of having me do so, Flossy went out of her way and requested a second opinion for me through a different AC company, who came out and solved the problem I was having in 5 minutes - without breaking open my drywall!
I cannot thank Flossy enough for going the extra step and working hard so that I did not have to replace the AC unit myself. It is now functioning properly - just in time for summer! I couldn't be more pleased!
MS
Flossy is super quick at getting back to me when I need her! She has spoken to clients when they needed that extra special attention. I can't recommend her more!!! Pleasure to work with.
Flossy has always been a tremendous part of the team of service providers that I put together to effectively serve my clients. My clients have always been pleased with her customer service. She is an effective problem solver at times of need. She is backed by FNHW products that make it a fabulous opportunity for home owners to use the products offered by FNHW and represented by someone like Flossy.
AM
I was truly amazed at the service I received when my water heater suddenly started leaking. It was 6pm on a Saturday evening on a holiday weekend. Fidelity had someone replace the water heater first thing Sunday morning. Flossy followed up on Sunday to be sure everything went well. We highly recommend Flossy when someone asks about a home warranty.
DD
We love Flossy and Fidelity HPP. She checks in with us and handles any questions/concerns promptly ... even on weekends!
PD
Outstanding customer service and professionalism. I highly recommend Flossy!!
Paul Dinkel
Broker Associate
RE/MAX of Valencia
Paul Dinkel
Broker Associate
RE/MAX of Valencia
