I love the constant and continual challenge of learning new things and with almost 30 years of experience in the Title and Escrow Industry, I still get to encounter that each and every day. As a Branch Manager, Escrow Closer and LPO, I work proactively in order to anticipate any red flags, so that your transaction can close in a timely manner.
I have a varied clientele which includes residential purchases and refinances, commercial, investor, REO and hard money lenders. My biggest goal is to provide the best service possible in this market.
About Me
Escrow Closer/LPO
Fidelity National Title Tacoma
Lisa Hayes
Branch Manager, LPO
Elaine Nordgaard
Escrow Closer, LPO
Carol Kreuger
Sales Executive, Fidelity National Title
Penny Taylor
Senior Sales Executive
Shannon Fry
Account Executive, VP and Business DevelopmentLicensed WA Instructor, Licensed WA Notary
Rhonda Munson
Escrow Officer
Terra Schmidtke
Sales Executive
Andrew Helgeson
Sales Executive
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Lisa Otto is the best in the business.
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Lisa Otto was fabulous every step of the way! She kept me and my clients informed from start to finish and we appreciated that so much! She knows her business� give her a call!
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Lisa Otto and her team did such a great job! They were in communication with me and my client every step of the way! Professional, smart and polite! You�re the best Lisa! Thank you!
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Lisa Otto was great to work with!! Victoria Hinson is my title rep. I trust Victoria and refer her all of the time. Victoria has professionally and regularly asked me to try out Fidelity National's escrow service. This is hard for me to do as I have a wonderful, long-term escrow company (who is a small, independent) that I use. But on this file, I decided to give Fidelity a try. Lisa handled this file professionally from the beginning!! She was excellent, prompt, friendly and professional with everything. THEN we ended up going into an awful delay of about 2.5 weeks due to a terrible lender. Every step of the way, Lisa was available, professional and proactive. Believe me, I have been a broker for a long time, and there are escrow companies that will avoid broker's calls. Lisa was not at all in this operational mode. She was on the phone or email to everyone the minute she had updates, and she proactively was communicating with the lender side for updates. And, truly, beyond that, Lisa was very empathetic and expressed care and concern for what all parties were going through with the delay. I really appreciate her making the extra effort along the way to get this DONE!
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Penny Taylor goes out of her way to accommodate, answers questions, and is always spot on. She is also available during the weekends. Always a positive human to talk to. Penny and Lisa Otto are a good team.
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Lisa Otto is a great escrow officer. Great knowledge, very professional, problem solver, totally customer oriented. She is a Rockstar.
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Very happy with the service we had during our transaction. Everything happened in a timely manner and was done efficiently.
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Fidelity National Title has the knowledge and expertise to handle the difficult transactions, which makes it stand out as a title and escrow company that I rely on.
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Lisa Otto is the best communicator and educator and never makes you feel silly for asking questions you should know. Instead, she encourages you and helps you remember why you enjoy this industry. Her entire team is appreciated for the care they take with our clients. It's reassuring to know that Fidelity is part of MY Real Estate TEAM! Together Everyone Achieves More Toots!
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Lisa Otto is wonderful to work with. She goes above and beyond for all of her clients. Highly recommend!
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The way customer service should be! Prompt, courteous, professional. I never had to ask for anything twice, and I rarely had to ask for anything, as Lisa and Tamara were proactive the entire transaction. A pleasure!
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Tamara Heiter is so incredibly kind, professional, friendly and knows her files. Lisa Otto is TOP SHELF professional, on top of it.
Coni Orvis, OMGOSH!!!! Love her :)
They all work around the clock and deserve a raise. I enjoy working with this team so much. They are like family. Can't wait until our next transaction. Smooth non complicated closings. That is what you are sure to receive from this team!
Coni Orvis, OMGOSH!!!! Love her :)
They all work around the clock and deserve a raise. I enjoy working with this team so much. They are like family. Can't wait until our next transaction. Smooth non complicated closings. That is what you are sure to receive from this team!
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Loved the Officer, Lisa Otto and Tamara s attention to detail and sensitivity to my needs
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Lisa Otto's communication is TOP NOTCH
She is also accessible
Thank you Lisa and Fidelity for a job well done!
She is also accessible
Thank you Lisa and Fidelity for a job well done!
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Worked with my buyers to get loan documents in a last minute drama. Saved the closing date with 15 minutes to spare.
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Lisa Otto is a true professional. Honest, compassionate and super informative. No delays with getting my commission to me. All steps of the process was handled amazingly.
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Lisa Otto is hands down the best and hardest working Escrow Officer that I have the pleasure of working with. She has countless times pulled off same day signings/fundings for me and my clients and has always just gone above and beyond. She absolutely Rocks in the Escrow field and just make it super easy for us Real Estate agents. 10/10 A+ Highly Recommend!
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I've been with Fidelity for a few years of my career thanks to Conni Orvis who is a great people person. She goes beyond her work realm and makes sure she wishes every Happy Birthday, Happy Holiday or just to check on you to see how you are. Lisa Otto and Tamera are the "Dynamic Duo" in closing. they have always been very professional with a personal touch. Real Estate brokers are like herding cats and this team can keep us all on the straight and narrow and get the job done. All while the customers are giving rave reviews on the smoothness. This is definitely the 'DREAM TEAM" to carry you across the finish line! Get Ready for your BEST YEAR ever ever with Fidelity Title and Escrow.
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Lisa Otto's escrow team is absolutely the best in the business!
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Lisa Otto and her Team are the absolute best in the business!
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THANK-YOU Lisa Otto. We appreciate your hard work and ability to just get the job done!
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Lisa Otto communicated throughout the transaction to keep us up to date! She was available to answer questions and responded quickly. We felt assured this would be a smooth transaction.
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Lisa Otto provides flawless service , she is insanely fast , simply the best.
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Thank you Lisa and Tamara for everything! Especially Tamara! Clear concise communications that were second to none!
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Lisa and her team were incredible. This was a complicated transaction and the team handled it without delay or drama. Much appreciated!
