Nov 13, 2017
Norm and Dee Henry
Retired
We had been trying to prepare to sell our home in the Parktown area of Milpitas for several months, but had been spinning our wheels for several reasons, mainly being overwhelmed at the entire process. We knew our home was in a desired area, but it was not ready to sell for a maximum profit. We searched for real estate agents in the area for weeks, and although we knew of several highly regarded agents in the area, Lisa Blaylock’s name kept coming up time and time again as being not only a top seller, but one of the most caring and efficient real estate agents. We gave her a call and immediately made a connection. We talked about us and what our needs were. We talked about what we needed out of the home, and what we needed to do to prepare for the sale. By the end of the conversation we knew Lisa was our agent. There were hurdles during the preparation and sales process, but absolutely no surprises. Despite the hot real estate market, our home provided challenges to turn a maximum profit. It was 50 years old, and had gone through 2 additions many years prior to us owning it. It was in need of upgrading and a new paint job. Lisa understood and explained every challenge we would face before the issues came up. Lisa essentially became a “project manager” for us. She was able to explain where we needed to spend money in preparing the house, and where not to if it would not change the value. She gave us a “to do list”, and even gave us contacts to reputable contractors, painters, etc. We needed this list and her timeline as we are not the most organized folks. Follow her lead, our stress level was greatly reduced. Once our house was ready for market, again Lisa told us what to expect in terms of a timeline for open house, offers, and the escrow process. Everything she told us was accurate, including the roadblocks like the appraisal. In a hot market, offers are sometimes made that will exceed the appraisal price, and we were no exception. Lisa had warned us early on, and directed me to City Hall in order to secure copies of permitted additions to the home that we would need down the road at appraisal time. We were ready. The last steps of the sales process were extra stressful, as the buyers, the agents, appraisers, and lenders went back and forth trying to make the deal work. Lisa was in the middle of the process, putting out fires, all the while giving us constant updates as to the status. As I write this letter this morning, I am waiting for the final phone call to tell me that the sale recorded and funds were transferred to my account. I can’t stress enough how much Lisa helped us get through this entire process. It was as if she had a crystal ball and could tell us everything that was going to happen in advance. Because of that, we were prepared to face every single issue that came up. Although it was still stressful, having no surprises come up due to her knowledge and communication with us really made it easier to deal with. I would be remise if I did not mention that one of the reasons for the smooth process had to do with Lisa’s right hand person Suzanne Williams. Suzanne was on top of everything, calling with updates or pushing out and receiving the multitude of documents that went back and forth during the transaction. Together, Lisa and Suzanne made the sale of our home a huge success. Thank you. Sincerely, Norm and Dee Henry 11/2017