Helen was amazing. I felt supported and informed at every step of my refinancing. She went above and beyond to help me close on time, responded to every text and phone call (no matter how small my questions were), and helped us find the best options. My depth of knowledge in mortgage loans and lending was increased by working with Helen, she guided and taught us along the way. I would highly, highly recommend using her services and have given her info to a close friend already. She's a rockstar!

Mary F

Mar 5, 2021

Helen Robinson

Branch Manager AmeriFirst Financial of Texas NMLS# 210566
I have 15 years of lending experience here in central Texas, I know this industry like the back of my hand and have spent all that time working hand-in-hand with local Realtors. Qualifying for a mortgage and obtaining competitive terms are important, but let me also share some ingredients that I believe are crucial in choosing a lender.

First, you will find that you can reach me during the day, the evening, and even weekends when there is a question or issue you may have. I feel this is important because sometimes things come up and it's not during the typical 9-5 hours of the weekdays and you need a resolution, and I can provide that service for you.

Second, having a lender that has relationships with local agents gives you a leg up in securing the home you'd like to buy and I am passionately dedicated to helping you through this process. After you prepare an offer with your Realtor and are ready to submit they will reach out, let me know that address and the price you intend to offer so that I can generate a letter to match.

In addition, once the offer is submitted I will call the listing agent on that property to give them confidence in your offer and explain how qualified you are and why you're the best choice. I can assure you just that phone call makes a difference. They know that you are in contact with your lender, have supplied all the necessary documents, and that you are working with someone local. Given my experience, I often know the listing agents. It matters to them to be working with a local lender who they can trust. I have had many successes in multiple offer situations for my clients by taking these extra steps.

Additionally - our Protect Your Transaction financial assurance program. With this program not only will you be pre-qualified you will be protected by up to a $20,000 assurance.

I look forward to earning your business and working together in the near future!
3 days ago
Lowest rates of any lender I found, customer service was top notch. I highly recommend Helen Robinson for any of your mortgage needs
Sep 3, 2021
Client
Phenomenal Mortgage advisor! Guided us through the entire process. Highly competent multitasker with unmatchable depth of knowledge from mortgage to sale to purchase!
Aug 12, 2021
Helen went above and beyond to make our experience a memorable one. Even when others fell short, she stepped up to the plate and took care of some issues caused by title. Thanks again
Jul 30, 2021
Home buying is very complicated right now, especially in Austin. Helen and her team did everything they could to help us win a bid and buy a house. I’ve worked with a big box mortgage company in the past and can say from experience that the extra care and customer service Helen’s team provided was exceptional in comparison.
Jul 9, 2021
Started looking for a home, sadly the way the housing market is right now we didn’t think it’s be possible. However, we were able to purchase a home thanks to Helen Robinson and her team. They gave us the opportunity of going through the home buying experience and making sure we found the right house that would fit our needs.
Jun 22, 2021
RETAIL
Helen is very Knowledgeable in what she does .a great asset to her profession
helped me all the way through.the proccess kept me informed at all steps, i will Definitely call on her for our next purchase. agin thank you helen and staff
May 8, 2021
I do recommend Helen Robinson greatly to anyone who wants to buy a property and needs a mortgage.
She was there for me all the way through the process and made it so smooth and less stressful than it is.
She is very professional and was on top of everything and always there to answer all my questions.
Apr 27, 2021
Production Engineer
Helen is very knowledgeable in what she does and was a huge help in expediting my refinance loan. In addition to being very knowledgeable, Helen was also attentive, helpful, and friendly and I can definitely attest and recommend her services for helping in securing a new mortgage or refinance loan.
Apr 9, 2021
Helen helped us refinance our home. We had a bad experience trying to refinance with another lender and therefore we were all the time asking questions about every little step in the process. Helen was very nice and patient with us and answered all of our questions. We closed on the Refinace loan and everything went smoothly, thank you Helen we will definitely work with you again ?? we really appreciate your help.
Mar 29, 2021
Public Notary
Working with Helen Robinson was pleasant & informative. She explains the process clearly & is very straight forward. This was important to me since I was a first time home buyer. Thank you so very much Helen for all of your help in securing our loan for our new dream home here in Georgetown, Texas . You were organized & thorough & professional, as well as kind which made all of the difference in our interactions with you. We put our trust in you and you most definitely came through for us. Thank you for your patience as well as treating us as people rather than just home loan customers. You stand above the rest, Dilli Shrestha ! Our hats off to you!!" Giod Bless You Always...!!!
Mar 29, 2021
I have had the pleasure of working with Helen on my recent mortgage loans. Helen is super quick to respond even if I called her over the weekend. She is very thorough. There were a lot of moving pieces and she kept all the balls in the air and pushed us to the finish line. Thank you Helen!
Mar 29, 2021
We have recently closed a home loan with Helen Robinson, we are happy and recommend her for anyone looking for home financing.
Mar 23, 2021
It was great working with Helen on my home refinancing. It was a little overwhelming at first because of pandemic complications and snowstorm, but it looked like Helen and her staff got it figured out. She walked us through the process, explaining in detail, breaking down the numbers in very neatly done spreadsheets. Despite the complications, she helped me get the low rate locked within a reasonable amount of time and made us feel comfortable with every step.
Mar 11, 2021
Helen is so accommodating, extremely helpful and understanding.
She responses in timely manner and She is the best out of all. She is a pleasure and she cares about Customer Satisfaction.
Mar 5, 2021
Helen did a first class job with our refi. She is very knowledgeable and most respectful. Helen guided us through the process from start to completion. She and her staff answered phone calls or emails promptly. Highly recommend using Helen for mortgage needs.
Mar 5, 2021
I financed a new home and refinanced another.
Helen made the process easy, and was able to give very good advice concerning the refinance.
HIGHLY recommended!!!
Mar 5, 2021
Helen was amazing. I felt supported and informed at every step of my refinancing. She went above and beyond to help me close on time, responded to every text and phone call (no matter how small my questions were), and helped us find the best options. My depth of knowledge in mortgage loans and lending was increased by working with Helen, she guided and taught us along the way. I would highly, highly recommend using her services and have given her info to a close friend already. She's a rockstar!
Jan 5, 2021
Helen and her team are amazing. They are super professional - knowledgeable, timely and responsive, and incredibly helpful in navigating everything. I definitely would recommend Helen Robinson to anyone looking to make smart choices.
Nov 27, 2020
Homeowner
I had contacted quite a few companies for re-financing. Found they were like used car salesmen and had become disgusted even trying to think about a re-fi on my home. My daughter is a real estate agent with Austin Home Source and she recommended I speak with Helen. I am so glad I did! I didn't get the "salesman pitch", I got truth, clarity, help and guidance in deciding on my own what I felt was best for me. Helen is a person that can be trusted to carry you through with all the details you need. And there is no push. Strictly professional and no hidden surprises. Thank you Helen, for a job well done!
Oct 12, 2020
Wine Buyer
Helen was always there to answer any questions. She made the process seamless, it was a great experience. Handled every thing quickly, and was always specific in what she needed.
Thank you.