About Me
Senior Support - Team Lead
Reach150 Social, Inc
Oneeb Hassan
Senior Support Representative
Mustafa Irfan
Account Manager
Jeff Baar
Account Executive
Pinned Recommendation
Without fail, Omer Hassam exceeds my expectations in providing support at every turn. I don't remember ever saying my expectations were exceeded, so this is a pretty big RAVE! Omer is not only kind, pleasant and responsive, but he listens well, knows how to summarize our need to the lowest common denominator and clearly explains fixes, options for fixes and also why further investigation may be needed to afford a fix. It is one thing to be heard. It is another to keep good open communication. Yet is a VERY RARE mix of skills to be assured by a support supervisor that they want to make the platform work optimally for us as a customer, and to engender the necessary trust to ensure he is doing his best to make it happen; to have great working relationships with others on the back end to effect the needed changes; to have the intimate technical knowledge to set expectations, needs and priority to the internal team; and to explain the needed technical aspects with me as his customer at a level that meets my understanding. Bravo, Omer!
I have been a client with SmartZip for years. However, I had an ongoing issue with my website that was never properly addressed. In fact, it had become so frustrating I was considering just cancelling the account. That is, until my issue was escalated to Omer Hassam. Omer had the patience (I was a little grumpy about my issue during our first call) and more importantly, the talent, to fix the issue. Even though it took several weeks, Omer was on top of things every step of the way. I told him I had been forgotten several times when I tried to get this issue resolved several times over the last year (the reason I was a little grumpy), so he made a point to give me regular updates throughout the process to tell me he was still working on it, and had not forgotten about me. How refreshing! I give Omer an A+ here. I hope you guys give him a fat raise and a big promotion so he can start teaching other employees "how it's done".
