SmartZip Account Managers

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Recommendations (147)

Oct 6, 2021

Rachel Stadler recommends Omer Hassam

Agent Training

Omer always responds quickly and is super helpful. Whenever we have an issue that comes up in the program, he is quick to resolve. We appreciate you Omer!
May 24, 2021

Lill Martinez recommends Omer Hassam

Administrative Assistant

I love working with Omer! He's reliable, friendly, and very knowledgeable of the product.
May 21, 2021

Lisa Gerdes recommends Omer Hassam

Vice President & COO

Omer is wonderful to work with.
So knowledgeable, professional and patient.
He is also very efficient and quick to respond to any needs that come up with our company account.
Realty World International is lucky to have him as our account representative.
May 21, 2021

Susan Coverdell recommends Omer Hassam

Admin Assistant

Omer was very helpful in showing and explaining how to correctly use Reach150
Apr 2, 2021

Deborah Acerra Nicholas recommends Omer Hassam

Associate Broker with Coldwell Banker Realty

Without fail, Omer Hassam exceeds my expectations in providing support at every turn. I don't remember ever saying my expectations were exceeded, so this is a pretty big RAVE! Omer is not only kind, pleasant and responsive, but he listens well, knows how to summarize our need to the lowest common denominator and clearly explains fixes, options for fixes and also why further investigation may be needed to afford a fix. It is one thing to be heard. It is another to keep good open communication. Yet is a VERY RARE mix of skills to be assured by a support supervisor that they want to make the platform work optimally for us as a customer, and to engender the necessary trust to ensure he is doing his best to make it happen; to have great working relationships with others on the back end to effect the needed changes; to have the intimate technical knowledge to set expectations, needs and priority to the internal team; and to explain the needed technical aspects with me as his customer at a level that meets my understanding. Bravo, Omer!
Jan 21, 2021

Dana Jensen recommends Omer Hassam

CEO & Principal Broker

I have been a client with SmartZip for years. However, I had an ongoing issue with my website that was never properly addressed. In fact, it had become so frustrating I was considering just cancelling the account. That is, until my issue was escalated to Omer Hassam. Omer had the patience (I was a little grumpy about my issue during our first call) and more importantly, the talent, to fix the issue. Even though it took several weeks, Omer was on top of things every step of the way. I told him I had been forgotten several times when I tried to get this issue resolved several times over the last year (the reason I was a little grumpy), so he made a point to give me regular updates throughout the process to tell me he was still working on it, and had not forgotten about me. How refreshing! I give Omer an A+ here. I hope you guys give him a fat raise and a big promotion so he can start teaching other employees "how it's done".
Jan 14, 2021

Mary Kenny recommends Mohd. Abdul Vadud

Admin Asst

He was very helpful as we had several questions. Setting up the Online Ads the first time can be confusing, but he worked with us and made it easier for us. Thanks!
Jan 12, 2021

Gabriella Navick recommends Omer Hassam

Broker/Owner

Omer was excellent! Walked me through my troubles, very patience and polite. He was great to work with!
Jan 11, 2021

Mike Del Duca recommends Omer Hassam

Omer was all around great. On time and knowledgeable. He understood the issue and went right to it and stuck with it until it was resolved!! Thanks,
Jan 11, 2021

Josee Plant recommends Mohd. Abdul Vadud

REALTOR

Awesome and thank you so much. Simply changing my browser allowed me to take care of my issue. Google Chrome from here on out. Thank you!!!!
Jan 8, 2021

Eve Evans recommends Khawaja Hashim

Realtor

Khawaja's response time is unreal. I barely pressed send before not only had they responded, but the request was completed. I don't know anyone this responsive, but I'm incredibly grateful. Customer service is everything and can make or break a company. I'm so grateful that Reach150 prioritizes service. A great service I've been using for years now. I love how easy it is to collect customer feedback and share it across my social medial platforms.
Jan 8, 2021

Jason Nevaril recommends Mohd. Abdul Vadud

Executive Administator.

Mohd was great. Super responsive and provided updates, assistance and links to relevant topics of information to complete my request. Thank you for your help!
Jan 7, 2021

Kaelei Trontel recommends Khawaja Hashim

Realtor

Khawaja was quick, friendly, and responsive!! My issue was solved in under 30 minutes!! Thank you!
Dec 22, 2020

Annette Gore recommends Omer Hassam

Designated Executive Broker

Omer answered all my questions and is looking into some additional questions about the beginning of my service in May 2020. It is so nice to have a pleasant understanding customer service person! Thanks so Much!
Dec 10, 2020

Teresa Ryan recommends Omer Hassam

Team Leader

Omer did a fantastic job of explaining my account and the new Smart Zip system. Showed all the features and how we can better use Smart Zip to attract and connect with sellers.
Dec 10, 2020

Wendy Matthews recommends Omer Hassam

Director of Marketing

Omer was very clear and informative, he helped us understand a complicated billing issue, and proceeded to answer all our questions involving our mailers, databases, etc. Omer was courteous, patient, and helpful. 5 stars!
Dec 4, 2020

Realtor Nellie Bell recommends Khawaja Hashim

Realtor

Good job as a new member. Still working on the sphere management when I have more time.
Thank you
Dec 3, 2020

Lorraine Jones recommends Mohd. Abdul Vadud

Reverse Loan Consultant

Thank you, thank you, thank you Mohd, you were so patient with me in helping me get a new video up onto my page. And you were very professional and helped me solve the problem. Thank you for your suggestion to use Google Chrome next time, instead of FireFox.
Dec 3, 2020

Christina Pope recommends Omer Hassam

Realtor

Very good job! give him more money!
Nov 30, 2020

Teresa Ramirez recommends Mohd. Abdul Vadud

Office Manager

Amazing Client service! My email was promptly received and after a follow-up email, Mohd quickly contacted the support team to make sure the technical issue is addressed. Within a couple of hours, the issue was fixed and I was back in business! Thanks so much!!!
Nov 18, 2020

Kathleen Gaylican recommends Khawaja Hashim

Marketing Assistant

He is amazing. Thank you for all you do Hashim.
Nov 13, 2020

Liza Vernazza recommends Omer Hassam

Realtor

Omer was great...he answered all my questions and was extremely helpful in getting me back on track with my smart zip/reach150 advertising. He truly took an interest in making sure I was able to achieve my goal. Thank you, Omer!
Nov 12, 2020

Renee Goldman recommends Omer Hassam

Director of Career Development/Agent Training

Omer,

Thank you SO much for calling me back today! I’m sure you knew I was frustrated, as I first contacted Reach150 for assistance back on October 23.

You were kind and patient, but more than anything you fixed everything with which I needed assistance!

You were thorough and knowledgeable, and I couldn’t have been in better hands.

I hope you have a great rest of your week.

Thank you again and please stay safe, my friend!
Nov 11, 2020

Casey K recommends Mohd. Abdul Vadud

Solar Sales Advisor

Mr. Vadud was fantastic to work with, he was quick to respond and was able to accommodate my requests easily
Nov 10, 2020

Matt Steel recommends Omer Hassam

Owner

Omer is always on point with his information and efficient! Thanks Omer!

Our Team