Jolene Stephenson
Escrow Officer Western Title & Escrow
Jan 4, 2020
Jane Germani
We came to know and use the services of Jolene through our real estate brokers, Leslie & Ward Beck. Couldn't be more pleased. In addition to being very efficient, Jolene is accessible. It's as simple as dialing her direct number and voila, Jolene answers the phone and whatever needed to get done, gets done.
I cannot overemphasis the importance of actually getting to talk to Jolene when necessary. Another title company we have used has a receptionist who answers the phone but that's where the human contact tends to end. From there it's usually to voicemail with the hope that you get a call back. Often hit or miss.
Jolene's company actually values customers having direct contact with their closing officer. Excellent! I'd use Jolene and her company again in a minute should the occasion arise.
Jane Germani
I cannot overemphasis the importance of actually getting to talk to Jolene when necessary. Another title company we have used has a receptionist who answers the phone but that's where the human contact tends to end. From there it's usually to voicemail with the hope that you get a call back. Often hit or miss.
Jolene's company actually values customers having direct contact with their closing officer. Excellent! I'd use Jolene and her company again in a minute should the occasion arise.
Jane Germani
Nov 13, 2017
Lisa Borchers
Jolene from the first time we used her for our clients we were hooked. She is very steady going and matches our clients personalities at the closing table which is very important. Some clients do not know or have not been through the process and she can sense that and go a little slower and be more educational. For the seasoned clients who have been through the process she is quick to explain what is happening so that they feel comfortable in her presence. She is relaxed and fun but very professional. She is our escrow officer of choice. We highly recommend Jolene Stephenson for your next closing.
Sep 14, 2017
Karen Keller
Jolene is thorough, responsive, and professional. She communicates well verbally and in writing, and is an excellent problem solver. Jolene stays on top of paperwork and meets deadlines, maintaining her calm demeanor even when working under pressure. She is always willing to take the time to educate me and my clients when questions arise. I feel a great sense of trust and security when Jolene is appointed escrow officer for a transaction that I am involved in.
Aug 23, 2017
Brandon Fletcher
Jolene is fantastic. She strives to do a great job, one of the best.
