Oct 24, 2013
First time home owner
When it came to financing my home purchase, I was naturally inclined to go with a big-name institution that deals in volume, thinking I'd get the best rates. While the rates available were great, the complex situation of my specific home purchase required more experience and hands-on attention than my original mortgage broker was capable of providing. I attempted to be proactive and drive solutions to the issues I was encountering, but quickly understood that I needed a more experienced broker who deals with clients on a much more personal level. My real estate agent recommended Rich Polonsky from her past experiences working with him, so I emailed Rich explaining the situation. Rich quickly took charge, understanding exactly what had to be done to close this complicated purchase with no additional hiccups. His experience with different lenders enabled him to find me even better rates than I was previously offered. He spelled out clearly what had to be done, what I had to provide, the timeline to closing and every single cost involved. He sat down with me and page by page guided me through the paperwork, explaining the purpose of every document. Rich's professionalism, dedication, experience, and proactive attitude went above and beyond expectations, taking my stressful experience with the previous broker and turning it by 180 degrees. I had a smooth path to closing, a broker that was very easy to work with, and the keys to my first house. I couldn't have asked for any more. I can only hope that Rich is still available for my next purchase!