Orlando Diaz

Sr. Loan Consultant - San Francisco - Montgomery St. Guarantee Mortgage NMLS #238849 / 1850 - CA BRE #01475255 / 01215943
Orlando has been in the financial services industry for 15 years. He spent most of that time in the area of software development, specifically developing applications that would be used by consumers, as a step-by-step customer support application. This and other areas of customer support helped him better understand the best way to provide thorough step-by-step support to his clients.

He feels that as a loan consultant it’s critical that his clients know they can rely on him as their single point of contact. He’s here to help them have a good experience and smooth transaction. He prides himself on personal service.

Equal Housing Opportunity
NMLS #238849 / 1850
CA BRE #01475255 / 01215943
Jan 29, 2020
Orlando was amazing at overcoming the obstacles in getting my loan approved. I would highly recommend him!
Jan 20, 2020
Orlando was fantastic from start to finish. He helped us navigate a tricky re-finance with professionalism, patience and a sense of humor! Strongly recommend working with Orlando and would refer every time!
Jan 13, 2020
In a truly insane process, Orlando was the most helpful person someone could have hoped for. Orlando was knowledgeable & professional. Most of all he was kind and responsive. He really helped us along every step of our refinance. Orlando provided clear explanations of the terms and conditions of all of the paperwork. He was patient and made certain that our interests were protected during the whole process. All actions requiring his followup and intervention were handled. We are quite pleased with his performance, and the overall experience. We are beyond grateful that he was on our side.
Jan 9, 2020
Home owner
Orlando was with me through every step of my refi. He was quick to answer all of my questions and even followed through with questions I had after the loan was refinanced. I would use Orlando again and would recommend him to anyone looking to refi.
Jan 9, 2020
Orlando was timely, efficient, pleasant and got the job done. I recommend Orlando!
Jan 6, 2020
Nursing Director
Ww got it done- lots of hurdles- stars and stops, but Orlando stuck with me and it is mow done!
Dec 27, 2019
Orlando was thorough, professional and caring. Our process was long and difficult with lots of hurdles, and Orlando supported us through all and saw us through to the other side. Thanks Orlando!
Oct 8, 2019
Regional Executive
We have been working with Orlando the past 15 years with multiple transactions and he is such a professional that is easy to work with.
Responsive, service and great advice makes it so easy to do business with Orlando.
Highly recommend!!
Oct 8, 2019
Regional Executive
We have been working with Orlando the past 15 years with multiple transactions and he is such a professional that is easy to work with.
Responsive, service and great advice makes it so easy to do business with Orlando.
Highly recommend!!
Sep 5, 2019
Financing has never been as easy and pain free as the 2 refis we did with Orlando. Highly recommended!
Jun 6, 2019
Orlando helped my Buyers beat out the competition for a single family home in the city because he can get loans done fast! We closed on time, and with no glitches along the way. It was a smooth ride the whole way. Thanks, Orlando!
Apr 30, 2019
School Librarian
Orlando was wonderful to work with during my home refinance. He was easy to communicate with and always kept me informed during the whole process. I felt I received a great interest rate and am very pleased with how quickly we were able to complete the process. When there were some hurdles, Orlando smoothed over the bumps. I would definitely recommend Orlando Diaz!
Apr 11, 2019
Orlando Diaz was very professional representing us and goes the extra mile to reach the attainable goal in our best interest. He was consistent would follow through to answer any questions, concerns we may have had. Our situation was a challenging one and the bank we were working with presented us with special criteria to close our loan. He keeps the clients goals and best interest in mind. A big thank you for a job well done even with all the challenges we met.
Mar 6, 2019
Orlando did a great job closing on our property in a short period of time! He was very eager and professional, answered all questions we had and was available whenever we had questions or needed to discuss something with him. Our situation was a bit out of the norm as we were not always available to read emails, sign, speak on the phone and other things people with a 9-5 job can accomplish. He made himself available to us and was very patient. I would definitely recommend Orlando to work with to friends and colleagues.
Mar 5, 2019
Dec 2, 2018
Project Manager
It's been a pleasure working with Orlando on my challenging refi. He explained the procedure clearly and outlined all the steps that needed to be done. I would highly recommend Orlando to anyone looking to do a refi.
Jul 24, 2018
Orlando did an excellent job, and worked through challenges faced by retired clients. He responded to my questions even when he was out of town. I felt confident and reassured throughout the process and I strongly recommend him to family and friends.
Jul 6, 2018
Site Manager
Orlando was able to help us refinance our home under trying circumstances. He was always available for us. I would highly recommend Orlando to anyone looking for help with their refinance.
Jul 2, 2018
Orlando did a great job for our buyers, everything was easy start to finish!
Jun 26, 2018
Orlando is professional, creative, and intrepid -- thanks to his tireless efforts I succeeded in securing and closing on a challenging refi. I could not have done it without him!
Jun 26, 2018
home buyer
I had a very good experience with Orlando Diaz (San Francisco office) in Aug 2015 when I bought a home in Oakmont outside Santa Rosa. He took over from another excellent agent, John Manley, in working with me after John had a medical leave. It was a tough , stressful, and draining process to find a home to buy as I am an older, single, disabled woman, who had little experience with real estate agents at that time. To say I was naive and overly trusting is an understatement. As a result, I had two bad experiences with a couple of untrustworthy real estate agents before finding the right one with Orlando (and John's ) encouragement on the third try. Orlando was understanding, kind, patient, honest, not pushy, and walked me through the mortgage process. He found me a good mortgage with a very competitive rate. It was actually the best rate available to me, according to the son of a close friend, who has written mortgages for major banks for decades, and who kindly reviewed the mortgage that Guaranteed/Orlando found for me.
Jun 8, 2018
Maternal Child Director
Orlando was great- He answered my questions day and night. H walked me through some areas of confusion and even sent in documents for me that I would not have been able to do in a timely manner. I would recommend him and Risa Meyer to anyone who was interested in financing or refinancing ther home.
Thanks to both of you.
Jun 6, 2018
Wholeheartedly recommend Orlando! He went above and beyond to help us with getting quickly and fully pre-approved and for us to subsequently close on our home. He made himself available outside of typical business hours when it mattered most.
May 31, 2018
Mr. Diaz did a Refinance for in May 2018. The information required from me was sent over a secure transfer site. He was with me daily, letting me know what was additionally required to complete the package. He arranged for the Title Company Closer to meet me at a third party location to facilitate the final paperwork signing. I felt that he was at all times professional, knowledgable, and had my best interest throughout the process. I highly recommend him as your Loan Specialist, and his company, Guarantee Mortgage.
May 29, 2018
We had a very challenging loan given the unique ownership structure of the house. The underwriters required a huge amount of documentation to evaluate the loan application. Orlando painstakingly went through the process with us always looking for the optimum way to present our data in response to the underwriters requirements. He was responsive, efficient, TIMELY and thorough with followup.

What could have been a nightmare was made to be an efficient, professional process. He was at all times pleasant, patient and encouraging.

At the end, I told him that whatever he was getting paid it wasn't enough!!!

I would highly recommend him without hesitation.

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