Apr 2, 2021
Deborah Acerra Nicholas
Associate Broker with Coldwell Banker Realty
★
★
★
★
★
Without fail, Omer Hassam exceeds my expectations in providing support at every turn. I don't remember ever saying my expectations were exceeded, so this is a pretty big RAVE! Omer is not only kind, pleasant and responsive, but he listens well, knows how to summarize our need to the lowest common denominator and clearly explains fixes, options for fixes and also why further investigation may be needed to afford a fix. It is one thing to be heard. It is another to keep good open communication. Yet is a VERY RARE mix of skills to be assured by a support supervisor that they want to make the platform work optimally for us as a customer, and to engender the necessary trust to ensure he is doing his best to make it happen; to have great working relationships with others on the back end to effect the needed changes; to have the intimate technical knowledge to set expectations, needs and priority to the internal team; and to explain the needed technical aspects with me as his customer at a level that meets my understanding. Bravo, Omer!