SimpliHOM

Mia Casino — The Realtor You Want When the Transaction Stops Being Normal

Mia Casino helped me purchase a property at Back Bay Circle, and calling this a complicated transaction would be an understatement. What started as an opportunity to purchase a pre-foreclosure property with significant potential turned into a transaction involving title delays, a post-closing occupancy arrangement, problems obtaining possession, and ultimately a dispute over a holdback after closing.

Through all of it, Mia stayed with me.

One of the things I appreciated most about Mia was that she didn't simply tell me what I wanted to hear. I'm an accountant, so I tend to analyze transactions closely, question details, and look for ways to protect against downside risk. Mia is very much a by-the-book professional, and there were times when we disagreed or when she pushed back on something I wanted to do. I respected that because her advice came from experience rather than simply trying to keep a client happy.

One of those moments involved additional protections I wanted included in the post-closing occupancy agreement. Mia was initially more comfortable with the conventional approach, while I wanted stronger language because I was concerned about what could happen if the seller did not vacate as agreed. We worked through it, and those additional protections ultimately became extremely important when that exact problem occurred.

But what impressed me most happened after closing.

When the seller failed to timely surrender possession and a dispute later developed over the post-closing holdback, Mia didn't simply say, “The transaction has closed; you'll need to handle this with an attorney.” She continued helping me.

When I retained an attorney, Mia went out of her way to accompany me to the meeting and provide her firsthand account of what had occurred throughout the transaction. She came prepared with a binder full of documentation, including records of the back-and-forth communications with the seller’s agent and other supporting information from the transaction. Her firsthand recollection and documentation gave my attorney valuable context and a detailed factual record to work from in preparing the demand letter. That process ultimately resulted in the disputed holdback being released to me.

That meant a lot to me. Plenty of agents can guide a buyer through showings, offers, inspections, and closing. You learn something different about your realtor when the transaction becomes difficult—and especially when problems continue after the commission has already been earned.

Mia remained involved.

She also understood from the beginning what I was looking for. I wasn't necessarily looking for a perfect turnkey property. I wanted a house where I could see value, potential, and an opportunity to improve it over time. She found exactly that. Back Bay Circle certainly gave me more complications than either of us anticipated, but it also became exactly the kind of property I was looking for.

At one point during this transaction, Mia described it as “one for the books.” After everything we went through, I eventually understood exactly what she meant. 😂

I came out of the experience with a home I'm extremely happy with, a tremendous amount of real-estate education I didn't have before, and even greater respect for the value of having an experienced realtor beside you when a transaction doesn't follow the textbook.

Mia, thank you for your patience, professionalism, experience, and most importantly, for continuing to stand beside me when things became difficult.

I would absolutely work with you again.

Although next time, Mia, maybe we find one that's just a little less “one for the books.” :)

Will was absolutely outstanding throughout a challenging VA transaction. His communication and follow-up were excellent from start to finish, and he brought a true never-say-die attitude when obstacles came up.

When the appraisal required a Reconsideration of Value and the transaction became more complicated, Will stayed engaged, kept everyone moving forward, and even stepped in to communicate and negotiate directly with the sellers when their relationship with the listing agent deteriorated.

It was a long road to the finish line, but Will never stopped advocating for his clients. I truly look forward to working with him again and highly recommend him to anyone looking for an agent who will go above and beyond for his buyers.

It’s always an honor when another real estate professional trusts you with someone they love. I’m incredibly grateful to have been referred by this amazing Tennessee REALTOR® to help her sister here in Ohio.

She is bilingual, knowledgeable, hardworking, and truly committed to serving her clients with professionalism and care. Working alongside an agent who understands the importance of communication, collaboration, and putting clients first makes the entire experience even better.

Thank you for trusting me with your family and for being such a wonderful professional to work with. I would confidently recommend her to anyone looking to buy or sell in Tennessee!

She's always there to help and support you every step of the way on your journey to homeownership.

As a first-time homebuyer, I knew this would be the biggest and most impactful purchase of my life, and having someone I trusted to guide me through the process was crucial. Erin was amazing to work with; her communication was outstanding, always responding to my text messages, emails, and calls promptly. She is knowledgeable about the market and provided me with critical insight that allowed me to make confident decisions. She was able to keep me focused on my homeownership goals and calm in stressful situations. My path to homeownership wasn’t straightforward; there were several houses I bid on, and I walked away from one after a major repair needed was identified by the home inspector she recommended, and she was right alongside me every step of the way. Her work ethic and commitment allowed me to make a dream of mine come true, and I am so grateful. I would recommend Erin to anyone buying a home, and I know they will receive the same dedication shown to me.

It was such a great experience working with Becca in the selling of our parents home in Cowan TN. It was a beautiful, historic house which made it unique and a bit challenging. She did an excellent job presenting it to prospective buyers thru multiple channels. She found us a buyer and was exceptional in communicating during the entire process. Highly recommended.

It was such a pleasure to have Becca work with our family on the sale of our house in Cowan Tn. She did an awesome job of marketing our house and keeping us informed of showings she was doing or that other realtors were doing. She made the whole process easy and I highly recommend her if you are looking for a realtor!!

Michele was fantastic to work with! She always returned my calls, made extra calls on my behalf, and truly went above and beyond throughout the entire process. I highly recommend her to anyone looking for a dedicated agent—she’s a tremendous asset to her clients and company!

Brittani was GREAT! She is so friendly and personable! She explained our options, communicated the process, and gave us a. sense of understanding! I would definitely recommend her to ANYONE in need of a place to call home. She is your go to girl! Thank you Brittani for all of your hard work we love our home!

I can’t say enough about the wonderful experience we had we Chad Scott. From our very first meeting to after closing Chad was there for us. He worked hard to find us just the right home that fit my husband and myself. Chad has a way of making what could be a stressful experience much easier.
He’s knowledge of the area and quick response time to any concerns or questions is amazing! Chad always has the best interest of his clients in mind.
We not only found us a great realtor but we hope a friend for life. I would recommend Chad Scott highly to anyone looking for a home in the Nashville area.

Loved working with Mayra! She was really patient and understanding with what we were looking for! She was great at responding any questions we had in a timely manner! Wouldn't of done it without her!

I had the pleasure of working with Chad Scott on a new construction home for his out-of-state buyers. From the very beginning, facetiming his clients as we walked homesites and helping them choose the perfect lot, all the way through construction and closing, he was an incredible advocate for his buyers. Throughout the entire process, he was communicative, professional, attentive and genuinely invested in making sure his clients felt informed and cared for, even from several states away. New construction can involve a lot of moving pieces over several months, and he helped make the process enjoyable and seamless for everyone involved. As the builder's sales representative, I work with many Realtors, and I always appreciate an agent who not only takes great care of their clients but also understands the value of working collaboratively with everyone involved in the transaction. Would definitely recommend Chad to anyone looking for a realtor who is knowledgeable, responsive, personable, and truly cares about his Clients!

Mayra was 100% professional, friendly and helpful. She was knowledgeable, always responded promptly and was a true pleasure to work with!

I can't say enough good things about Mayra! From start to finish, She was an absolute pleasure to work with. Her knowledge of the market was incredible, and the way she guided me through every step of the process with such professionalism and patience. She truly listened to what my dad and I were looking for and went above and beyond to find the perfect home for my family. I always felt like a priority, and communication was always outstanding. If you're looking for a realtor who is dedicated, trustworthy, and genuinely cares about her clients, look no further!

I highly recommend Michelle. This was my first time selling a home and she gave me great guidance and was also responsive to help me through the process. She is very knowledgeable of the area and knows exactly what you need to do to bring as many eyes to your property as possible.

Going through a divorce while trying to sell my home was one of the most stressful experiences I’ve ever faced, but I truly couldn’t have asked for a better real estate agent. From the very beginning, he was attentive, patient, and always available whenever I needed him. He answered every call, took the time to explain everything, and made sure I felt supported throughout the entire process.

When I was overwhelmed and stressed, he remained calm, reassuring, and focused, which gave me so much confidence during such a difficult time. I trusted him completely, and he handled everything with professionalism and genuine care.

I’m incredibly grateful for everything he did to help me through this chapter of my life. If you’re looking for someone who truly has your best interests at heart, I can’t recommend him enough. I wouldn’t have chosen anyone else.

Luke was my agent for my first ever home sale. At the initial meeting with him, he came prepared with comps, market data and everything in between to discuss ideal listing prices and what to expect when we listed the house. Throughout the entire process, he was calm, reassuring and informative; everything you want in a real estate agent! I cannot recommend him enough for how easy he made the process. If you want someone that will get the job done, work hard and be honest with you, Luke is your guy!

Luke helped me buy a home in Tennessee during the competitive 2020 market while I was still living out of state. He quickly learned exactly what I was looking for, sent me relevant listings daily, and even conducted video tours so I could confidently evaluate homes without repeatedly flying into town.

He was always honest about the key features and flaws of each property and never made me feel pressured to move forward on something that wasn’t the right fit. Because of that, I felt comfortable enough to buy my home without seeing it in person.

A few years later, I worked with Luke again to sell the same house. He was just as responsive, protected my best interests, and did a great job negotiating. My house sold quickly and at a price I felt great about. I highly recommend Luke to anyone buying or selling a home, especially from out of state.

Luke was professional, knowledgeable, and great to work with throughout our home-buying experience. He made the process easy to understand and was always available to answer our questions.

We especially appreciated his advice on turning our townhome into a rental property in the future. As a real estate investor himself, Luke brings valuable firsthand experience and understands what makes a property a good investment.

Whether you're looking for your dream home or your next real estate investment, I would confidently recommend Luke. We appreciate all of his help!

Over the past six years, I have purchased four homes with Luke Beeton as my real estate agent, and I couldn’t be happier with the experience. Luke has always been professional, knowledgeable, responsive, and committed to making the buying process as smooth as possible. I highly recommend him to anyone looking to buy or sell a home.

Michelle helped me as a first time home buyer 12 years ago, so when it came time to sell that house and buy a new one, there was no one else I would have rather used. She's always been happy to answer any questions I had and always made sure my interests were protected. She's a veteran in the real estate world and knows her stuff. I can't recommend her enough!

When we listed my property I assumed that since I lived out of state there would be a lot of issues to overcome. But Becca had seen this situation before and knew how to resolve the issues. Great job.

I can't say enough. What a great experience.

Austin was extremely easy to work with. He’s good at determining your needs and working toward satisfying them. I highly recommend him and will be using him in the future.

We had an amazing experience working with Tiffani throughout the process of purchasing our first home. From the very beginning, she was knowledgeable, responsive, and genuinely invested in helping us find the right house. She was always available to answer questions, explain the process, and advocate for us every step of the way!

Buying a home can be stressful, but Tiffani made everything feel manageable and kept us informed from start to finish. Her professionalism, attention to detail, and dedication gave us confidence throughout the entire journey.

We are so grateful for all of her hard work and couldn’t be happier with our new home. If you’re looking for a realtor who truly cares about her clients and goes above and beyond, we highly recommend Tiffani!