Sep 23, 2015
I can not say enough wonderful things about Jim. He is professional, knowledgeable, personable, and will go above and beyond to help his clients. When it comes to customer service, he embodies what most of us look for, yet seldom find these days. Jim has been helping my father refinance his homes, but ran into a dead end when we found out that his credit score was negatively affected due to an error reported to the credit bureaus by my student loan provider. Jim reached out to me immediately to find out what was going on. He went as far as contacting my loan provider himself, in attempt to resolve the issue. We have exchanged numerous emails, phone calls, set up conference calls with my loan provider for hours on end; you name it. Finally, he succeeded in having my loan provider reverse the error reported to the credit bureaus. Not only did Jim help my father refinance his homes, but he went out of his way to ensure that my financial setback was resolved as well. Jim will be the first person, without a doubt, I will reach out to if I ever need advice or assistance in his areas of expertise. Thank you, Jim, once again for everything.